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Holiday Shipping, Returns & Customer Care Hours

Hi friends, we are wishing you a happy and safe festive season!

Our Boxing Day Sale is now on and runs until 11:59pm on 31/12/23.

Please see below for our holiday opening hours as well as our shipping and returns policy during the sale period.

 

Shipping

All orders placed during the sale period will be shipped within 7 business days. Please note we are experiencing some shipping delays.

 

Customer Care

Our head office and customer care department will be closed over the holiday period from 21 Dec 2023 - 4 January 2024. Our warehouse will remain open as usual to send out online orders.

 

Returns

Although we always try to review your request for a return as soon as possible, during a sales period we have increased processing times and you may experience a delay. Please also note that our customer care department is closed for the holiday season from 21 Dec 2023 - 4 January 2024. Any returns lodged during this time will be processed after 4 January 2024.

Thank you for your kindness and patience. We appreciate you!

 

What is the sale return policy?

  • Items marked down by 30% or less can be returned for a refund, exchange or credit note.
  • Already reduced styles cannot be returned or exchanged unless faulty. Any item reduced by 31% off or more is FINAL SALE and not eligible for a refund or exchange unless faulty. This includes our previous Winter '23 collection and any other already reduced styles.

All items must match the below criteria for your return, exchange or credit to be accepted.

  • You must return goods to Boom Shankar within 35 days.
  • Items must be unwashed, unworn and in original packaging with all tags intact.

What happens if my item is faulty?

If you believe your item is faulty, you must contact us as soon as possible to describe the fault. We will endeavour to exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods to be returned for inspection, this must be done within 10 days of contacting us.
Please note, that many of the items on this website are handmade and or hand-printed and may have variations in colour and pattern. In some cases, a fit guide has been provided stating if the garment is true to size, oversized, relaxed or straight-fitting. We have stated this clearly in our product descriptions and as such, the fit of a garment, signs of wear, small marks, and inconsistencies are not considered faults on these items.


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