Returns/Exchange Policy

This policy has been reviewed and updated as of 1 Feb 2024 and follows current Australian Consumer Law.

Hi friends, thank you for shopping with us!

We know online shopping can sometimes be tricky, and we want you to love your Boom Shankar items.

If you need to submit a return, exchange or credit note, please click the link below.

We have updated our returns process for an easier more efficient process for you. To create a return, you will need the PO number that is located on your packing list sent with your order (please note the PO number is not the sales order number. It is the PO number located just below the sales number on your invoice).

You will also need to ensure your item complies with our return policy.


What is your return policy?

We understand that buying online is convenient, however, sometimes items just don’t fit or suit. If for any reason you are unhappy with your Boom Shankar Fashion purchase, you may return all full-priced items for a refund, credit or exchange less shipping cost.

  • You must return goods to Boom Shankar within 35 days.
  • Items must be unwashed, unworn and in original packaging with all tags intact.
  • Refunds are eligible for full-priced or faulty items only.

Please note the following return conditions -

  • Refunds: Boom Shankar offers a refund on full-priced or faulty items only. No refunds will be given on sale items.
  • Credit Notes: Boom Shankar will create a credit note which will be valid for 3 years on full price or certain sale items (depending on the individual returns policy) within 35 business days of purchase. 
  • Exchanges: Boom Shankar will offer exchanges on full price or certain sale items purchased online or in-store. Items must be unworn, unused, unwashed and in original packaging with all tags intact.



Homewares return policy?

If for some reason you are not happy with your Boom Shankar homewares, and your purchase wasn't made during a sale period, you are eligible for either a refund, exchange or store credit pending your return meets our return conditions.


You must lodge your return request online within 10 days of receipt of goods. You need to subsequently lodge your parcel at the Post Office within 15 business days. Your goods must be unwashed, unused and in original product packaging with tags intact. You will be required to cover the cost of return postage. If you are returning for a refund or store credit, your initial postage fee will not be refunded or included in the credit note. If you are returning for exchange you will also need to pay postage on the new order.

This returns policy applies to all cushions, bathmats, throw blankets, tablecloths, rugs, shopper bags and beach mats. 

The tufted cotton has loosened in the wash, what should I do?

This is completely normal for tufted cotton and happens to most towels, bathmats and cushions during the first wash.


Can I return/exchange a sale item?

You may return sale items discounted by 30% or less for a credit note or exchange only. Full refunds are not offered on sale items.

Sale items that are reduced at 31% off or more are not eligible for a refund, except where faulty. This policy is in line with Australian Consumer Law.  


What happens if my item is faulty?

If you believe your item is faulty, you must contact us as soon as possible to describe the fault. We will endeavour to exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods to be returned for inspection, this must be done within 10 days of contacting us.

Please note, that many of the items on this website are handmade and or hand-printed and may have variations in colour and pattern. In some cases, a fit guide has been provided stating if the garment is true to size, oversized, relaxed or straight-fitting. We have stated this clearly in our product descriptions and as such, the fit of a garment, signs of wear, small marks, and inconsistencies are not considered faults on these items.

Please click the link below to create a return for either a credit note, exchange, or refund.


Return Address: 

Boom Shankar Pty Ltd.
2/47 Gateway Drive, Noosaville, Queensland, 4566