Online shopping can be a bit tricky... We don't blame you for checking out our amazing exchange and returns policy. Please note this policy has been reviewed and updated as of 22nd February 2022 and follows current Australian Consumer Law. We have updated our returns process for an easier more efficient process for you. Please read the returns policies below and click the link to create a return for either a credit note, exchange or refund. To create a return, you will need the PO Number that is located on your packing list (Please note the PO number is not the sales order number. It is the PO Number located just below the sales number on your invoice).
What is your homewares return policy?This policy refers to all our Boom Shankar x Langdon Ltd products, including:
If for some reason you are not completely happy with your homewares purchase, you may return the merchandise for a full refund less shipping cost and $5.00 cushion insert cost where relevant. You must notify Boom Shankar within five days of receipt of goods and return goods to Boom Shankar within 15 days to be eligible. Items must be unwashed, unused and in original packaging with all tags intact. The exception is cushion inserts which cannot be returned or exchanged due to health and safety concerns.
What is your fashion return policy?
Boom Shankar understands that buying online is convenient, however, sometimes items just don’t fit or suit. If for any reason you are unhappy with your Boom Shankar Fashion purchase, you may return all full-priced merchandise for a refund less shipping cost. You must return goods to Boom Shankar within 28 days to be eligible. Items must be unwashed, unworn and in original packaging with all tags intact. Refunds are eligible for full-priced or faulty items only.
Please note the following return conditions -
Refunds: Boom Shankar offers a refund on full-priced or faulty items only.
Credit Notes: Boom Shankar will create a credit note which will be valid for 3 years on full price items (depending on the individual returns policy) within 28 business days of purchase. No refunds will be given on sale items.
Exchanges: Boom Shankar will offer exchanges on full price items purchased online or in-store. Items must be unworn, unused, unwashed and in original packaging with all tags intact.
Can I return/exchange a sale item?
All Boom Shankar merchandise reduced at 30% off or less are not eligible for a refund, except on faulty items. This policy is in line with Australian Consumer Law. Exchange/credit note policy for items reduced at 30% off or less: Refunds, exchanges, or credit notes on returns of new season styles. No refund will be given except on faulty items. Postage paid at the customer's expense unless the item is faulty.
Already reduced styles at 31% off or more: Including styles from Winter & Summer 21 seasons. Refunds on faulty items only. No other returns are accepted. This policy is in line with Australian Consumer Law.
What happens if my item is faulty?If you believe your item is faulty, you must contact us as soon as possible to describe the fault. We will endeavour to exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods to be returned for inspection, this must be done within 10 days of contacting us.
Please note, that many of the items on this website are handmade and or hand-printed and may have variations in colour and pattern. In some cases, a fit guide has been provided stating if the garment is true to size, oversized, relaxed or straight-fitting. We have stated this clearly in our product descriptions and as such, the fit of a garment, signs of wear, small marks, and inconsistencies are not considered faults on these items.
Please click the link below to create a return for either a credit note, exchange, or refund.
Return Address:Boom Shankar Pty Ltd.
2/47 Gateway Drive, Noosaville, Queensland, 4566